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Passenger/User Assistance

Harbour Community

Ferry Passengers

The large tidal range within the Channel Islands makes embarkation and disembarkation from ferries and boats particularly difficult for passengers requiring assistance. Exposed landing points on Alderney, Herm, and Sark are an additional challenge. AccessAble has a published guide of the St Peter Port passenger ferry terminal on the New Jetty for those who require more information about our facilities.

Passengers requiring assistance arriving in Guernsey directly from the UK or EU can expect to be treated by carriers in accordance EU Regulation 1177/2010. This is intended to improve the experiences of sailing from the moment passengers book their journey to when they exit their destination harbour. The regulations apply to all EU based ferry and cruise liners entering or leaving from EU harbours, even where the point of embarkation or disembarkation happens in a port which is outside an EU member state.

In practice, travellers can expect the same standard of service from operators on the inter island legs of such journeys.

Passengers requiring assistance should notify their ferry operator as soon as possible, and no later than 48 hours prior to departure. If applicable, ferry operators also need to know whether passengers are travelling as a foot passenger or in a vehicle.

Condor Ferries who sail to the UK, Jersey, and St Malo in France have vessels equipped with lifts, and accessible toilets. The conventional ferry also has two accessible cabins.

Manche Iles Express offer seasonal services from France ports. Their landing point in Guernsey is known as the 'cross berth', a floating pontoon at the end of the New Jetty. This involves traverse of a short gangway which at present is not wheelchair friendly.

Wheelchair users travelling to Herm and Sark, are able to use the number one ro-ro ramp, or the ramp at the St Peter Port Inter Island Quay by prior arrangement with Travel Trident or Sark Shipping. Landing in Sark almost always requires transfer from vessel to steps ashore. Mobility scooters and powered wheelchairs are not allowed to be used in Sark unless licensed by the island's government. To apply for a permit please click here

Cruise ship passenger access

Passengers arriving at the cruise liner pontoon, who require assistance have reasonable access to and from their tenders.

Visiting vessels

The local and visiting marinas in St Peter Port and St Sampson's are operated by Guernsey Harbours. Most of the access ramps from pontoon to jetty level, are wheelchair friendly. The Victoria Marina is set aside for visiting vessels. The access ramps from pontoon to jetty level, are wheelchair friendly. From pontoon level at lowest impounded tide up to deck level is a height difference of about five metres. None of the marina pontoons offer specific adaptations or equipment such as hoists or lifting platforms to assist wheelchair users. The Albert Pier shower and toilet facilities have step-free access.

Other facilities

The Guernsey Sailing Trust is an RYA - Royal Yacht Association accredited sailability centre, operating on the Model Yacht Pond, Havelet Bay, and the Little Russell.