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Disabled Access

Harbour Community

pdf icon Guernsey Guide to Disabled Access [859kb]

The Disabled Access Guide covers facilities throughout the Bailiwick, with suggestions about where to eat out, where to shop, accommodation, visitor attractions and other facilities. Users of the guide must decide what is accessible for them from the description given, as inclusion in the guide does not imply full accessibility. If in doubt please contact the establishment in person.

Ferry Passengers

The large tidal range within the Channel Islands makes embarkation and disembarkation from ferries and boats particularly difficult for passengers with reduced mobility. Exposed landing points on the smaller islands are an additional challenge.

EU regulations

Passengers arriving in Guernsey directly from the UK or EU can expect to be treated by carriers in accordance EU Regulation 1177/2010. These regulations are intended to improve disabled people's experiences of sailing from the moment they start to book their journey to when they exit their destination harbour. The regulations apply to all EU based ferry and cruise liners entering or leaving from EU harbours, even where the point of embarkation or disembarkation happens in a port which is outside an EU territory.

In practice, travellers can expect the same standard of service from operators on the inter island legs of such journeys.

The aims of the EU Regulation1177/2010 includes the following;

Disabled people and passengers with reduced mobility are not charged by Guernsey Harbours for assistance. A small number of wheelchairs are available in the passenger terminal, which is a single level wheelchair friendly building. Customers should notify their need for assistance to the relevant Ferry Operator who will provide the services as appropriate.

Guernsey's main passenger services are provided by Condor Ferries who provide comprehensive and helpful information for disabled passengers, or passengers with reduced mobility. Condor Ferries disabled facilities. This page sets out the steps disabled passengers, or passengers with reduced mobility, should follow, from the point of booking their trip, to the point they arrive at their destination port. This information is also available to view or print out in PDF format. All their vessels are equipped with lifts, and accessible toilets. The conventional ferry also has 2 accessible cabins.

Manche Iles Express offer seasonal services from French ports. Their landing point in Guernsey is known as the 'Cross berth', a floating pontoon at the end of the 'New Jetty'. This involves traverse of a short gangway which is not wheelchair friendly.

Cruise ship passenger access

Disabled cruise ship passengers or passengers with reduced mobility arriving at the cruise liner pontoon, have reasonable access to and from their tenders.

Visiting yachtsmen

The local boating and yachting marinas in St Peter Port and St Sampson are operated by Guernsey Harbours. Most of the access ramps from pontoon to jetty level, are wheelchair friendly.

The Victoria Marina is set aside for visiting yachts. The access ramps from pontoon to jetty level, are wheelchair friendly. From pontoon level at lowest impounded tide up to deck level is a height difference of about 5 metres. None of the marina pontoons offer specific adaptations or equipment such as wheelchair hoists or lifting platforms to assist disabled yachtsmen. The Albert Pier shower and toilet facilities are wheelchair friendly and cater for disabled access and usage.

Travel to Herm and Sark

Wheelchair and disabled users using services to Herm and Sark, are able to use No1 Ro-Ro ramp or the ramp at the Inter Island Quay by prior arrangement with the service operator.

Travel to Herm

The service operator Travel Trident (tel. 00 44 (0)1481 721379) is more able to assist passengers with reduced mobility when the tide allows embarkation and disembarkation at Herm harbour rather than Rosaire steps.

Travel to Sark

Landing in Sark usually takes place at Maseline pier. This is exposed to the weather. Landing in Sark almost always requires transfer from vessel to steps ashore.

The Isle of Sark Shipping company (tel. 00 44 (0)1481 724059) is the operator of services to Sark. Their terms and conditions also advise that mobility scooters and powered wheelchairs are not allowed to be used in Sark unless licensed by the Sark Traffic committee.

Other facilities

The Guernsey Sailing Trust is an RYA accredited sailability centre, operating on the Model Yacht Pond, in Havelet Bay and the Little Russell.